WARRANTY
&
AFTERCARE SUPORT
We stand behind our work and remain committed to supporting our clients after project completion.
If you have any concerns about the completed works, please contact us. We will review the matter carefully, respond fairly and work with you to find the most practical solution.
Even where an issue may fall outside the formal warranty coverage, we will still do our best to provide guidance and support.
Step 1
Get in Touch
Please email your concern to
construction@formfunction.uk
To help us review the matter efficiently, please include the property address, your name, the warranty certificate reference where applicable, a brief description of the issue, and any relevant photographs or videos.
Step 2
Prompt Acknowledgement
We will acknowledge your email within five working days and let you know if any further information is required.
Step 3
Review or Inspection
We will first review the information provided. Where a site inspection is helpful, we will arrange a suitable appointment with you, normally within 10–15 working days, subject to access and availability.
Step 4
Clear Advice and Next Steps
Following our review, we will explain our findings clearly and confirm the recommended next steps.
Where the issue is covered by the warranty, we will arrange the appropriate remedial action. Where it falls outside the warranty, we will still aim to assist by providing advice or discussing a practical solution with you.
Our priority is to resolve concerns responsibly and maintain your confidence in the quality of our work.
